Exceptional Mortgage Services in 207 East Grand River Avenue

Customer Reviews about Exceptional Mortgage Services:

• ★ ★ ★ ★ ★
  I've gotten my second mortgage through Scott Lee. He does exceptional work. Goes above and beyond for his customers.
  By Lisa Schemanske, April 02, 2017
• ★ ☆ ☆ ☆ ☆
  If zero stars was an option I would choose it!!!! If you're a first time homebuyer, DON'T COME HERE! If you wanted to be guided and have all the paperwork explained to you DON'T COME HERE! If you want to get a yelled at and told, "I WISH I NEVER TOOK THIS FILE!! I SHOULD HAVE NEVER HELPED YOU!!" Then this is the place for you! If you want to get harassed about getting paperwork back to them when it's only been 20 minutes and you're at work and they know it! Then come on downnnn!!! It all started April 7th of 2017 when I called Scott Lee and asked for information on buying a house and what we needed to do! Meanwhile we were about to be moving into a rental cause we were just inquiring on what we should prepare for when we want to buy. Well!!! When talking to Scott he can talk so fast you don't even know what he's saying! Next thing you he asks about our credit scores. I told him they weren't the greatest but, we will get them higher by next year. He ran our credit right there over the phone and said, "I've handled worse." So, after hearing those words I got so excited cause he then asked if we wanted to go look at house the following day!! I was over joyed cause I didn't think it would be possible!! Welllllll don't believe them when they say they've handled worse!! June 23rd was our original closing date for this house we fell in love with! We put our earnest money down and paid for our appraisal! Every single time we got closer to closing there was one more thing they needed! Literally everytime!!! Whether it was more money we needed or more paperwork we needed! Finally got to sitting down at the closing table with the seller and their relator; ours didnt come cause the guy Scott recommended got fired from Remax. While sitting from 2:30 pm to 6:30 pm waiting and wondering why we havent closed NO HAS ANSWERS!! We couldn't get a hold of the lenders (Nations Direct), we seriously didn't get an answer from anyone over there! And Nations Direct is in California so, they are 3 hours behind!!! So, FINALLY they decide to tell us that our debt to income ratio needs to be changed. So, Scott said he just needed to change some details with our homeowners insurance. The sellers relator, title company, and the sellers got first hand of how unprofessional Scott was when we were all sitting at the closing table. He was screaming at my husband over the phone when my husband wasn't yelling!! They could hear him from across the table! And they all said that they have never heard someone so rude and degrading in this type of business!! Scott then started telling my husband that he doesnt even know how we are at closing cause he didn't give us our downpayment number amount!!! And we were the ones that had to pay for an extension cause they needed more info from us!!Wellll it still wasn't over!! They then said we need to pay off $1500 in credit cards!! Or put $3300 more into our account!!!! Well we did what they asked and paid the credit cards down and guess what?!?!? They said our credit score wasn't high enough like it was gonna change over night!! WHY WOULD A PROFESSIONAL MORTGAGE BROKER ALLOW US TO GO THROUGH WITH THIS PROCESS IF WE NEVER WERE GOING TO BE ACCEPTED IN THE FIRST PLACE?!?! totally uncalled for!! We got our denial letter from the lenders...guess what??? It was our credit scores that were dated from April 7th!! So, both parties were aware of our credit scores from the get go!! We don't deny that our scores were low but, would you pass up an offer of someone telling you that buying a house is possible?? Well now we are back to square one and need to find a rental!! We had April all the way through August wasted!!! and just so you know whenever something goes wrong in the process Scott makes it seem like it's your fault! He never owns up to anything! The best part was when we called Remax to get our earnest money back and they had no idea that the deal wasn't going through cause Scott never told them!! It was a week after we were suppose to close! Communication sucks on that end!! Both company's are crooked!
  By Brittney Henkel, January 10, 2017

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